{"id":348,"date":"2025-11-19T22:00:47","date_gmt":"2025-11-19T21:00:47","guid":{"rendered":"https:\/\/boardgamecommerce.com\/?page_id=348"},"modified":"2025-11-19T22:03:14","modified_gmt":"2025-11-19T21:03:14","slug":"help","status":"publish","type":"page","link":"https:\/\/boardgamecommerce.com\/pl\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<style>\n    \/* Styles BGC Docs & Lang Switcher *\/\n    .bgc-docs-wrap {\n        font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen-Sans, Ubuntu, Cantarell, \"Helvetica Neue\", sans-serif;\n        max-width: 900px;\n        margin: 0 auto;\n        color: #333;\n        line-height: 1.6;\n    }\n    \n    \/* Language Switcher Styles *\/\n    .bgc-lang-switcher {\n        display: flex;\n        justify-content: flex-end;\n        gap: 10px;\n        margin-bottom: 20px;\n        padding-bottom: 20px;\n        border-bottom: 2px solid #f1f5f9;\n    }\n    .bgc-lang-btn {\n        background: white;\n        border: 1px solid #cbd5e1;\n        padding: 8px 16px;\n        border-radius: 6px;\n        cursor: pointer;\n        font-weight: bold;\n        color: #64748b;\n        transition: all 0.2s;\n    }\n    .bgc-lang-btn:hover { background: #f8fafc; }\n    .bgc-lang-btn.active {\n        background: #3b82f6;\n        color: white;\n        border-color: #3b82f6;\n    }\n\n    \/* Contenu masqu\u00e9 par d\u00e9faut *\/\n    .bgc-lang-content { display: none; }\n    .bgc-lang-content.active { display: block; animation: fadeIn 0.3s; }\n    @keyframes fadeIn { from { opacity:0; } to { opacity:1; } }\n\n    \/* Styles de la doc *\/\n    .bgc-docs-nav {\n        background: #f7f9fc;\n        padding: 20px;\n        border-radius: 8px;\n        border: 1px solid #e2e8f0;\n        margin-bottom: 40px;\n    }\n    .bgc-docs-nav ul {\n        list-style: none;\n        margin: 0;\n        padding: 0;\n        display: flex;\n        flex-wrap: wrap;\n        gap: 15px;\n    }\n    .bgc-docs-nav a {\n        text-decoration: none;\n        color: #2563eb;\n        font-weight: 600;\n        background: white;\n        padding: 8px 16px;\n        border-radius: 20px;\n        border: 1px solid #cbd5e1;\n        transition: all 0.2s;\n    }\n    .bgc-docs-nav a:hover { background: #2563eb; color: white; border-color: #2563eb; }\n    .bgc-doc-section { margin-bottom: 60px; padding-top: 20px; border-top: 1px solid #eee; }\n    .bgc-doc-section:first-of-type { border-top: none; }\n    .bgc-doc-title { font-size: 2rem; color: #1e293b; margin-bottom: 20px; display: flex; align-items: center; gap: 10px; }\n    .bgc-doc-subtitle { font-size: 1.4rem; color: #334155; margin-top: 30px; margin-bottom: 15px; border-left: 4px solid #3b82f6; padding-left: 12px; }\n    .bgc-step-list { padding-left: 20px; margin-bottom: 20px; }\n    .bgc-step-list li { margin-bottom: 10px; }\n    .bgc-info-box { background: #eff6ff; border-left: 4px solid #3b82f6; padding: 15px; margin: 20px 0; border-radius: 0 4px 4px 0; }\n    .bgc-alert-box { background: #fef2f2; border-left: 4px solid #ef4444; padding: 15px; margin: 20px 0; border-radius: 0 4px 4px 0; color: #991b1b; }\n    .bgc-badge { display: inline-block; padding: 2px 8px; border-radius: 4px; font-size: 0.85em; font-weight: bold; text-transform: uppercase; }\n    .bgc-badge-green { background: #d1fae5; color: #065f46; }\n    .bgc-badge-yellow { background: #fef3c7; color: #92400e; }\n    .bgc-badge-gray { background: #f3f4f6; color: #374151; }\n<\/style>\n\n<div class=\"bgc-docs-wrap\">\n\n    <div class=\"bgc-lang-switcher\">\n        <button class=\"bgc-lang-btn active\" onclick=\"switchBgcLang('fr')\" id=\"btn-fr\">\ud83c\uddeb\ud83c\uddf7 Fran\u00e7ais<\/button>\n        <button class=\"bgc-lang-btn\" onclick=\"switchBgcLang('en')\" id=\"btn-en\">\ud83c\uddec\ud83c\udde7 English<\/button>\n    <\/div>\n\n    <div id=\"content-fr\" class=\"bgc-lang-content active\">\n        \n        <div class=\"bgc-docs-nav\">\n            <strong>Acc\u00e8s rapide :<\/strong>\n            <ul>\n                <li><a href=\"#editeurs-fr\">\ud83d\udcda Guide \u00c9diteurs<\/a><\/li>\n                <li><a href=\"#clients-fr\">\ud83d\uded2 Guide Clients &#038; Boutiques<\/a><\/li>\n            <\/ul>\n        <\/div>\n\n        <div id=\"editeurs-fr\" class=\"bgc-doc-section\">\n            <h2 class=\"bgc-doc-title\">\ud83d\udcda Guide pour les \u00c9diteurs<\/h2>\n            <p>Le <strong>Publisher Portal<\/strong> est votre tableau de bord unique pour g\u00e9rer vos jeux, suivre vos ventes et organiser vos exp\u00e9ditions.<\/p>\n\n            <h3 class=\"bgc-doc-subtitle\">1. Ajouter ou Modifier un jeu<\/h3>\n            <p>Rendez-vous dans l&#8217;onglet <strong>&#8220;My Games&#8221;<\/strong>.<\/p>\n            <ul class=\"bgc-step-list\">\n                <li><strong>Infos de base :<\/strong> Renseignez le Titre, le SKU (R\u00e9f\u00e9rence interne) et le Code Barre (EAN\/UPC).<\/li>\n                <li><strong>Images :<\/strong> Cliquez sur les zones grises pour uploader la Couverture (Obligatoire), le dos, la vue \u00e9clat\u00e9e et la vue 3D.<\/li>\n                <li><strong>Dimensions :<\/strong> Soyez pr\u00e9cis sur le Poids et les Dimensions, car ils servent au calcul des frais de port.<\/li>\n            <\/ul>\n\n            <div class=\"bgc-info-box\">\n                <strong>Important &#8211; Logistique (Hubs) :<\/strong><br>\n                Choisissez <em>&#8220;BGC Hub&#8221;<\/em> si nous stockons vos jeux.<br>\n                Choisissez <em>&#8220;My Hub&#8221;<\/em> si vous exp\u00e9diez vous-m\u00eame (vous devrez alors indiquer votre stock).\n            <\/div>\n\n            <h3 class=\"bgc-doc-subtitle\">2. Exp\u00e9dier (My Hub uniquement)<\/h3>\n            <p>Si vous g\u00e9rez votre stock, consultez l&#8217;onglet <strong>&#8220;Orders to Ship&#8221;<\/strong> quotidiennement.<\/p>\n            <ol>\n                <li>Pr\u00e9parez le colis pour le client indiqu\u00e9.<\/li>\n                <li>Entrez le <strong>Num\u00e9ro de suivi<\/strong> (Tracking).<\/li>\n                <li>Cliquez sur <strong>&#8220;Mark as Shipped&#8221;<\/strong> pour notifier le client et valider la commande.<\/li>\n            <\/ol>\n\n            <h3 class=\"bgc-doc-subtitle\">3. Suivre vos Revenus<\/h3>\n            <p>L&#8217;onglet <strong>&#8220;My Statements&#8221;<\/strong> r\u00e9sume votre activit\u00e9 :<\/p>\n            <ul>\n                <li><strong>Processing :<\/strong> Ventes du mois en cours.<\/li>\n                <li><strong>Pending :<\/strong> P\u00e9riode close, en attente de virement.<\/li>\n                <li><strong>Paid :<\/strong> Virement effectu\u00e9.<\/li>\n            <\/ul>\n            <p><em>Astuce : Vous pouvez t\u00e9l\u00e9charger vos factures PDF directement depuis cet onglet.<\/em><\/p>\n        <\/div>\n\n        <div id=\"clients-fr\" class=\"bgc-doc-section\">\n            <h2 class=\"bgc-doc-title\">\ud83d\uded2 Guide Clients &#038; Boutiques<\/h2>\n            <p>Bienvenue sur le catalogue BoardGameCommerce. Voici comment optimiser vos commandes.<\/p>\n\n            <h3 class=\"bgc-doc-subtitle\">Recherche et Navigation<\/h3>\n            <ul>\n                <li><strong>Recherche Live :<\/strong> Tapez le nom d&#8217;un jeu, les r\u00e9sultats s&#8217;affichent sans rechargement.<\/li>\n                <li><strong>Scroll Infini :<\/strong> Descendez simplement pour voir plus de jeux.<\/li>\n                <li><strong>Filtres :<\/strong> Utilisez la barre lat\u00e9rale pour filtrer par Auteur, \u00c9diteur ou Langue.<\/li>\n            <\/ul>\n\n            <h3 class=\"bgc-doc-subtitle\">Comprendre les statuts<\/h3>\n            <p>\n                <span class=\"bgc-badge bgc-badge-green\">En Stock<\/span> Exp\u00e9dition imm\u00e9diate.<br>\n                <span class=\"bgc-badge bgc-badge-yellow\">Pr\u00e9commande<\/span> R\u00e9servez avant la sortie (date indiqu\u00e9e).<br>\n                <span class=\"bgc-badge bgc-badge-gray\">Soon<\/span> Annonc\u00e9, bient\u00f4t disponible.\n            <\/p>\n\n            <div class=\"bgc-info-box\">\n                <strong>Pour les Boutiques (Compte Pro) :<\/strong><br>\n                Connectez-vous pour voir vos tarifs HT remis\u00e9s. Profitez des remises sur quantit\u00e9 (Bulk Discounts) et des offres sp\u00e9ciales &#8220;6+1 gratuit&#8221; sur les jeux participants.\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div id=\"content-en\" class=\"bgc-lang-content\">\n        \n        <div class=\"bgc-docs-nav\">\n            <strong>Quick Access:<\/strong>\n            <ul>\n                <li><a href=\"#editeurs-en\">\ud83d\udcda Publisher Guide<\/a><\/li>\n                <li><a href=\"#clients-en\">\ud83d\uded2 Customer &#038; Retailer Guide<\/a><\/li>\n            <\/ul>\n        <\/div>\n\n        <div id=\"editeurs-en\" class=\"bgc-doc-section\">\n            <h2 class=\"bgc-doc-title\">\ud83d\udcda Guide for Publishers<\/h2>\n            <p>The <strong>Publisher Portal<\/strong> is your all-in-one dashboard to manage games, track sales, and handle shipping.<\/p>\n\n            <h3 class=\"bgc-doc-subtitle\">1. Add or Edit a Game<\/h3>\n            <p>Go to the <strong>&#8220;My Games&#8221;<\/strong> tab.<\/p>\n            <ul class=\"bgc-step-list\">\n                <li><strong>Basic Info:<\/strong> Fill in the Title, SKU (Internal Reference), and Barcode (EAN\/UPC).<\/li>\n                <li><strong>Images:<\/strong> Click on the gray areas to upload the Cover (Required), Box back, Exploded view, and 3D Box.<\/li>\n                <li><strong>Dimensions:<\/strong> Be precise with Weight and Dimensions, as they are used to calculate shipping costs.<\/li>\n            <\/ul>\n\n            <div class=\"bgc-info-box\">\n                <strong>Important &#8211; Logistics (Hubs):<\/strong><br>\n                Choose <em>&#8220;BGC Hub&#8221;<\/em> if we store your games.<br>\n                Choose <em>&#8220;My Hub&#8221;<\/em> if you ship yourself (you must then indicate your stock quantity).\n            <\/div>\n\n            <h3 class=\"bgc-doc-subtitle\">2. Shipping (My Hub only)<\/h3>\n            <p>If you manage your own stock, check the <strong>&#8220;Orders to Ship&#8221;<\/strong> tab daily.<\/p>\n            <ol>\n                <li>Prepare the package for the indicated customer.<\/li>\n                <li>Enter the <strong>Tracking Number<\/strong>.<\/li>\n                <li>Click <strong>&#8220;Mark as Shipped&#8221;<\/strong> to notify the customer and complete the order.<\/li>\n            <\/ol>\n\n            <h3 class=\"bgc-doc-subtitle\">3. Track your Revenue<\/h3>\n            <p>The <strong>&#8220;My Statements&#8221;<\/strong> tab summarizes your activity:<\/p>\n            <ul>\n                <li><strong>Processing:<\/strong> Current month&#8217;s sales.<\/li>\n                <li><strong>Pending:<\/strong> Period closed, awaiting transfer.<\/li>\n                <li><strong>Paid:<\/strong> Transfer completed.<\/li>\n            <\/ul>\n            <p><em>Tip: You can download official PDF invoices directly from this tab.<\/em><\/p>\n        <\/div>\n\n        <div id=\"clients-en\" class=\"bgc-doc-section\">\n            <h2 class=\"bgc-doc-title\">\ud83d\uded2 Customer &#038; Retailer Guide<\/h2>\n            <p>Welcome to the BoardGameCommerce catalog. Here is how to optimize your orders.<\/p>\n\n            <h3 class=\"bgc-doc-subtitle\">Search and Navigation<\/h3>\n            <ul>\n                <li><strong>Live Search:<\/strong> Type a game name, results appear instantly without reloading.<\/li>\n                <li><strong>Infinite Scroll:<\/strong> Simply scroll down to load more games.<\/li>\n                <li><strong>Filters:<\/strong> Use the sidebar to filter by Author, Publisher, or Language.<\/li>\n            <\/ul>\n\n            <h3 class=\"bgc-doc-subtitle\">Understanding Statuses<\/h3>\n            <p>\n                <span class=\"bgc-badge bgc-badge-green\">In Stock<\/span> Immediate shipping.<br>\n                <span class=\"bgc-badge bgc-badge-yellow\">Pre-order<\/span> Reserve before release (date indicated).<br>\n                <span class=\"bgc-badge bgc-badge-gray\">Soon<\/span> Announced, coming soon.\n            <\/p>\n\n            <div class=\"bgc-info-box\">\n                <strong>For Retailers (Pro Account):<\/strong><br>\n                Log in to see discounted prices (excl. VAT). Enjoy Bulk Discounts and special &#8220;6+1 Free&#8221; offers on participating games.\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n\n<script>\n    function switchBgcLang(lang) {\n        \/\/ Masquer tous les contenus\n        document.getElementById('content-fr').classList.remove('active');\n        document.getElementById('content-en').classList.remove('active');\n        \n        \/\/ D\u00e9sactiver tous les boutons\n        document.getElementById('btn-fr').classList.remove('active');\n        document.getElementById('btn-en').classList.remove('active');\n        \n        \/\/ Activer la langue demand\u00e9e\n        document.getElementById('content-' + lang).classList.add('active');\n        document.getElementById('btn-' + lang).classList.add('active');\n    }\n<\/script>","protected":false},"excerpt":{"rendered":"<p>\ud83c\uddeb\ud83c\uddf7 Fran\u00e7ais \ud83c\uddec\ud83c\udde7 English Acc\u00e8s rapide : \ud83d\udcda Guide \u00c9diteurs \ud83d\uded2 Guide Clients &#038; Boutiques \ud83d\udcda Guide pour les \u00c9diteurs Le Publisher Portal est votre tableau de bord unique pour g\u00e9rer vos jeux, suivre vos ventes et organiser vos exp\u00e9ditions. 1. Ajouter ou Modifier un jeu Rendez-vous dans l&#8217;onglet &#8220;My Games&#8221;. Infos de base :&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-348","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/boardgamecommerce.com\/pl\/wp-json\/wp\/v2\/pages\/348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boardgamecommerce.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boardgamecommerce.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boardgamecommerce.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boardgamecommerce.com\/pl\/wp-json\/wp\/v2\/comments?post=348"}],"version-history":[{"count":2,"href":"https:\/\/boardgamecommerce.com\/pl\/wp-json\/wp\/v2\/pages\/348\/revisions"}],"predecessor-version":[{"id":350,"href":"https:\/\/boardgamecommerce.com\/pl\/wp-json\/wp\/v2\/pages\/348\/revisions\/350"}],"wp:attachment":[{"href":"https:\/\/boardgamecommerce.com\/pl\/wp-json\/wp\/v2\/media?parent=348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}